Refund policy

We want every purchase from Kulture Samples to feel like a confident, well-informed decision. We sell digital products (sample packs, presets, MIDI, project files and plugins), and you get access to them right after your payment. That's why refunds work a little differently than in a store that ships physical products. Here's everything you need to know.

Our 3-Day Money-Back Guarantee

On top of your rights under the law, every order comes with our 3-day money-back guarantee. If a product didn't meet your expectations, ask for a refund within 3 days of your purchase and we'll take care of it. We look at every request personally. Our system shows us whether the files in an order have been downloaded, and we take that into account.

Single Packs, Presets and Plugins

  • You can get a full refund when you ask within 3 days of your purchase.

Bundles and Suites

  • Bundles and suites contain several products, so the guarantee gives a partial refund instead of a full one.
  • How we calculate it: you get back the same share of what you paid as the most expensive pack represents of the bundle's full price. Example: say a suite costs €200 without discount, and the most expensive pack in it costs €50. That's 25%, so you get 25% of what you paid back.

What the Guarantee Doesn't Cover

  • Accidental purchases. Please check your cart before you pay, because you get access right away.
  • Repeated patterns of buying, downloading and refunding. We may decline guarantee requests when we see this.

The guarantee is something extra we offer. It never limits your rights under the law. Kulture Samples is based in the United States. If you live in the EU, EU consumer law still applies to your purchase, and our 3-day money-back guarantee comes on top of it.

After a Refund

  • When we refund an order (fully or partly), your license to use the refunded content ends. That includes samples, loops, presets, vocals, MIDI, project files, plugins and any other assets.
  • Please delete the refunded files. Using content after a refund is not allowed, and we may close the account involved.

How to Ask for a Refund

You can reach us in any of these ways:

  • Online: open the order in your library (kulturesamples.com/pages/library) and use "Request a refund"
  • Contact page: kulturesamples.com/pages/contact
  • Email: shop@kulturesamples.com

Please include your order number and a few words about what went wrong.

We reply to every message within 24 to 48 hours.

Helpful Links

Last updated: October 2026

We may update this policy from time to time. The version that applies is the one that was on our website when you placed your order.