How can we
help you?

Your downloads are ready the moment you check out, so you can start making music right away. They're all in your library: log in with the email you ordered with and everything you bought is there. The button in your order confirmation email takes you straight to it.

Can't log in? Message us and we'll get you in.

Can't find the email? Take a quick look in your spam folder, since it sometimes ends up there. Still nothing? Just shoot us a message and we'll sort it out for you.

Yes! Once you buy a pack, your downloads are yours forever. Whenever you need them again, just log in to your library and you're good to go.

No worries, this happens a lot and it's an easy fix. In almost every case it comes down to one of these two things:

• On Windows: the file names get too long. Unzip the file straight to your C:\ drive first, then move the folder to wherever you want it.
• The unzip tool: use 7-Zip or WinRAR on Windows, or The Unarchiver on Mac. They handle big packs a lot better.

That one's an easy fix, and your files are fine. The standard Windows unzipper just doesn't play nice with this pack. Unzip it with WinRAR or 7-Zip instead and it should open without any trouble.

Sorry about that! Missing files almost always means the unzip didn't fully finish. Here are a few things to try, one by one:

1. On Mac, use The Unarchiver instead of the standard unzipper
2. Clear your browser cache and download it again
3. Download it again from your library
4. Try another browser
5. Make sure your internet connection is stable while it downloads

Still missing something after that? Shoot us a message and we'll fix it for you.

That's annoying, we know. Our download servers are fast, so this is almost always down to the internet connection on your end. A few things that usually help:

• Move closer to your router, or plug in a cable
• Try another network, like a hotspot from your phone
• Restart your router

Still stuck after trying those? Let us know and we'll help you out.

Totally fine, this can happen. Each link can only be downloaded a few times, so our packs don't get shared around. Hit the limit? No problem at all. Shoot us a message and we'll send you fresh links so you can download again.

No stress, this one's easy to sort out. Each link only works on a few different internet connections, which also helps stop our packs from being shared. Just shoot us a message and we'll send you new links and reset the limit for you.

Don't worry, nothing is lost! Shoot us a message with the email you ordered with, and we'll get you access to everything you bought again.

Here's a short video that walks you through getting your new sounds into FL Studio, step by step:

Here's a short video that walks you through getting your new sounds into Ableton, step by step:

Here's a short video that walks you through getting your new sounds into Logic Pro, step by step:

Here's how to get your new presets into Serum 2:

1. Open Serum 2 and click Menu
2. Click Open Serum 2 Presets Folder
3. Open the Presets folder and paste in the presets you downloaded

Watch on YouTube

Good news: we include 4 different exports, so our presets work with every Spire version. Here's how to load them in:

1. Open Spire and click the Init preset name
2. Pick a folder and click Import
3. Select the preset bank file you downloaded

Watch on YouTube

This one's quick. Sylenth1 presets come as a preset bank, so you load them all in one go. In Sylenth1, go to Menu → Bank → Load and pick the bank file you downloaded.

Watch on YouTube

No worries, that warning is normal for new plugins, and the plugin is safe to use. We're already working on a fix: once we have the right certificates in place, the warning goes away.

Still not sure about it? Totally understandable. Email us at shop@kulturesamples.com and we'll talk you through it.

Sorry about that! This is almost always because your synth is an older version. Download the latest version from the synth's own website, then try loading the presets again.

Still not working? Shoot us a message and tell us which synth and version you use, so we can figure it out together.

Good question. You'll need a DAW, which is the program you make music in, like FL Studio, Ableton or Logic Pro. For preset packs you'll also need that synth, like Serum 2, Spire or Sylenth1.

The good news is that all our sounds are .WAV files, so they work in every DAW out there.

Usually yes, but it depends a bit on the product. Newer versions can open older stuff, but it doesn't always work the other way around. For example, Serum 1 presets work fine in Serum 2, but Serum 2 presets won't load in Serum 1. Ableton projects can also need the same Ableton edition (like Suite) to open fully.

Not sure if it'll work for your setup? Ask us before you buy and we'll happily check it with you.

If you're not happy, we're not happy. That's why every order comes with our 3-day money-back guarantee. Ask within 3 days of your purchase and we'll take care of it.

• Single packs, presets and plugins: you get a full refund.
• Bundles and suites: you get part of your money back. Here's how that works: say a suite costs €200 without discount, and the most expensive pack in it costs €50. That's 25%, so you get 25% of what you paid back.

We look at every request personally, and our system shows us whether the files in an order have been downloaded. After a refund, the license for those items ends, so please delete the files. The guarantee doesn't cover accidental purchases, so please check your cart before you pay.

If you live in the EU, EU consumer law applies to your purchase too, and our 3-day money-back guarantee comes on top of it. Want all the details? Read our refund policy.

Easy, just pick whatever works best for you:

• Go to your library and request it right from your order page
• Shoot us a message or email shop@kulturesamples.com

Please add your order number and tell us in a few words what went wrong. That helps us sort it out faster for you.

Good question. We never reuse samples, presets or files between packs, so every pack brings you something new.

• Single packs never have double files.
• Suites come out all at once with all-new sounds, so no doubles there either.
• Bundles and collections can include packs we released before. If you already own some of them, you'll get those files again.

Already own a pack from a bundle you're eyeing? Shoot us a message before you buy and ask about an upgrade code.

You can also check your upgrade price right here.

Yes, for sure! We have upgrade codes for exactly that, so you never pay twice for what you already have. Shoot us a message and we'll send you one.

Want to know what it costs first? Use our upgrade calculator. Pick the bundle and the packs you own, and you can request your code right there.

It's one discount code per order, so you can't stack them. The good news: you can use a discount code on top of a store-wide sale, so you still get the best of both.

Depends on which one you pick. Here's how they work:

• Yearly bundles (2024, 2025 and so on) have every pack from that year. They come out around November.
• The Total All Access Bundle has everything we released up to the day you buy it, but not packs that come out later. We release new packs all the time, so the bundle keeps getting bigger.

Sample packs are collections of sounds (and often presets and project files) that producers use to make music. You can download them right after you buy.

Pretty much any way you like! We accept all the usual ways to pay: PayPal, iDEAL, Mastercard, Visa, Shop Pay, Google Pay, Klarna, credit card and more.

Don't panic, this can usually be sorted out quickly. That goes for when you think you paid but didn't get your downloads too. Shoot us a message and we'll check it for you. If the payment went through, we'll make sure everything shows up in your library right away.

Nope! You can buy without one, no problem. Whenever you like, you can log in with the email you ordered with, and all your orders will be right there waiting for you. We got you.

It's really simple. Go to your library and log in with the email you ordered with. We'll email you a 6-digit code, enter it and you're in.

Good news, you don't have one! There's no password to forget. Every time you log in, we just email you a new 6-digit code.

Don't worry, your downloads and orders are safe. Shoot us a message and we'll get you back in as soon as we can.

Yes, we can do that for you. Maybe you ordered with an old email address, or you'd rather keep everything in one account. Send us a message, pick I want to move my orders to another account and tell us the email you ordered with and the email you'd like to use from now on. We'll move your orders over and let you know once they're in your new account.

In your library, go to Your account, then Your data. There you can download a copy of your data straight away, clear what your library remembers, or ask us to delete your account and data.

To delete, choose Delete account there. We email you a link to confirm it's really you, and once you confirm, we delete your data within a month. Deleting closes your library, so download anything you want to keep first. How we handle your data is in our privacy policy.

Yes. In your library, go to Your account and click the circle with your initial. Your photo is made small on your own device first, and only you see it in your library. Remove it any time on the same page.

Yes, absolutely! Our sounds are 100% royalty-free, even if someone else already used the same sounds. After you order, we make a License Agreement file just for you. You'll find it in your library, under Licenses. If a distributor (like DistroKid, TuneCore, CD Baby, Amuse, LANDR or RouteNote) ever asks, just send them that file. It shows you're allowed to use the sounds.

Lots! Here's what you're free to do:

• Use the samples, sounds and presets in your music, also when you sell it
• Use them in games and films
• Release your music without paying royalties

If you want the full rules, you can find them in our EULA.

Just a few things, mostly to protect the work that goes into every pack. Please don't:

• Use our files to train AI
• Share or sell the files themselves, or put them in another sample pack
• Make competing products with them, like plugins or effect libraries
• Change the files and then sell them as your own product

If you want the full rules, you can find them in our EULA.

Not the copyright, but you get something that matters more for your music: the right to use them in your tracks, forever and anywhere in the world. The copyright of the files, sounds and presets stays with us, and you can't pass that right on to someone else.

Nope, it's all the same. Freebies have the exact same license as our paid packs, so you can use them in your music the same way.

Sorry, we can't allow that. Sharing our packs breaks the license.

Sorry, that's not allowed. You can't use sounds, presets or vocals from an artist pack to make it look like an official collab, feature or release with that artist. You're of course free to use them in your own tracks.

Sorry, that's never allowed. No matter how much you change our sounds, they still fall under our license, so they can't go into a pack of your own.

Thanks for checking with us! Sadly, no. Those are illegal copies. We only sell our packs on our own website, and we don't work with any other sellers.

Everything is in our EULA (End User License Agreement). Here's the short version: you can use our sounds in your own music, royalty-free. You can't make sample packs with them, train AI on them, resell them or build competing products. All rights stay with Kulture Sound Corp, and US law applies. Got questions about it? Email us at shop@kulturesamples.com and we'll help you out.

Easy, you don't have to do anything. We make an invoice for you automatically when you order. You'll find it in your library: open the order and click VAT invoice.

Just a heads up: the invoice doesn't have your VAT number or business details on it.

We're sorry, but we can't do that. Every order in our store is handled as a normal customer order, without VAT or business details, so VAT exemption doesn't apply. This also goes for businesses in the EU, and we can't change invoices afterwards.

Got questions about it? Shoot us a message and we'll explain.

Pretty fast! We always get back to you within 24 to 48 hours, and we answer every email. Shoot us a message or email shop@kulturesamples.com. We'd love to hear from you.

You're going to like this one. Everything free is in our Freebie Vault: free packs, presets, drum loops, vocals and the freebies from our YouTube tutorials. Fill in your first name and email once and the whole vault unlocks. Already have an account with us? Then they're all under Free packs in your library, no signup needed.

No worries. Open the Freebie Vault, fill in your first name and email, and everything unlocks right away. Logged in to your account? Then every freebie is already under Free packs in your library. Still not working for you? Shoot us a message and we'll get it sorted.

Yes, we do! We have a store for each genre, so you can find the right sounds for whatever you're making:

• Kulture Samples for Drum & Bass
• Teknovault for Techno
• On Point Samples for Hardstyle
• Avant Samples for Dubstep

Cool, we'd love to hear from you! Email us at shop@kulturesamples.com and tell us a bit about what you have in mind.