How can we
help you?

You get your download link right after checkout. You can find it in 3 places:

• The checkout page, right after you pay
• The order email we send you
• Your account, under your orders

Can't find the email? Check your spam folder, or shoot us a message.

Yes! Your downloads are yours forever. Just log in to your account or open the download email again.

No worries, this happens a lot and it's an easy fix. It's almost always one of these two things:

• On Windows: file names get too long. Unzip the file straight to your C:\ drive first, then move the folder to where you want it.
• The unzip tool: use 7-Zip or WinRAR on Windows, or The Unarchiver on Mac.

Easy fix: unzip it with WinRAR or 7-Zip instead of the standard Windows unzipper.

Missing files almost always means the unzip didn't finish. Try these, one by one:

1. On Mac, use The Unarchiver instead of the standard unzipper
2. Clear your browser cache and download it again
3. Download it from somewhere else: the email, your account or the checkout page
4. Try another browser
5. Make sure your internet is stable while it downloads

Still missing something? Shoot us a message and we'll fix it.

Our download servers are fast, so this is almost always the internet connection. A few things that help:

• Move closer to your router, or plug in a cable
• Try another network, like a hotspot from your phone
• Restart your router

Still stuck? Let us know and we'll help you out.

Each link can only be downloaded a few times, so packs don't get shared around. Hit the limit? No problem. Shoot us a message and we'll send you fresh links.

Each link only works on a few different internet connections, also to stop sharing. Shoot us a message and we'll send you new links and reset the limit.

Don't worry, nothing is lost. Shoot us a message with the email you ordered with, and we'll get you access to everything you bought again.

Here's a short video that shows you how:

Here's a short video that shows you how:

Here's a short video that shows you how:

1. Open Serum 2 and click Menu
2. Click Open Serum 2 Presets Folder
3. Open the Presets folder and paste in the presets you downloaded

Watch on YouTube

We include 4 different exports, so it works with every Spire version.

1. Open Spire and click the Init preset name
2. Pick a folder and click Import
3. Select the preset bank file you downloaded

Watch on YouTube

Sylenth1 presets come as a preset bank. In Sylenth1, go to Menu → Bank → Load and pick the bank file.

Watch on YouTube

No worries, that's normal for new plugins. We're working on a fix: once we have the right certificates, the warning goes away. The plugin is safe to use.

Not sure about it? Email us at shop@kulturesamples.com.

This is almost always because your synth is an older version. Download the latest version from the synth's own website and try again.

Still not working? Shoot us a message and tell us which synth and version you use.

You need a DAW, the program you make music in, like FL Studio, Ableton or Logic Pro. For preset packs you also need that synth, like Serum 2, Spire or Sylenth1.

All our sounds are .WAV files, so they work in every DAW.

Usually yes, but it depends on the product. Newer versions can open older stuff, but not always the other way around. For example: Serum 1 presets work in Serum 2, but Serum 2 presets don't load in Serum 1. Ableton projects can also need the same Ableton edition (like Suite) to open fully.

Not sure? Ask us before you buy.

If you're not happy, we're not happy. That's why you get a 3-day money-back guarantee. Just ask within 3 days of your purchase.

• Single packs: you can get a full refund.
• Bundles and suites: no full refund, but you get part of your money back. Example: a suite costs €200 without discount and the most expensive pack in it costs €50. That's 25%, so you get 25% back.

You can read everything in our refund policy.

Easy, pick one:

• Shoot us a message or email shop@kulturesamples.com
• Go to your account and request it from your order page

Add your order number and tell us in a few words what went wrong. That helps us sort it out faster.

Good to know: since 19 June 2026, EU rules say asking for a refund has to be simple. With digital products, the normal 14-day return right ends once you've downloaded the files. We still give you our 3-day money-back guarantee on top of that.

We never reuse samples, presets or files between packs.

• Single packs never have double files.
• Suites come out all at once with all-new sounds, so no doubles there either.
• Bundles and collections can include packs we released before. If you already own some of them, you'll get those files again.

Already own a pack from a bundle? Shoot us a message before you buy and ask about an upgrade code.

Yes, for sure! We have upgrade codes for that, so you don't pay twice for what you already have. Shoot us a message and we'll send you one.

No, it's one discount code per order. But you can use a discount code on top of a store-wide sale.

• Yearly bundles (2024, 2025 and so on) have every pack from that year. They come out around November.
• The Total All Access Bundle has everything we released up to the day you buy it, but not packs that come out later. We release new packs all the time, so the bundle keeps getting bigger.

Sample packs are collections of sounds (and often presets and project files) that producers use to make music. You download them right after you buy.

With all the usual ways: PayPal, iDEAL, Mastercard, Visa, Shop Pay, Google Pay, Klarna, credit card and more.

Don't panic, even if you think you paid but didn't get a download link. Shoot us a message and we'll check it. If the payment went through, we'll send your download links right away.

No. You can buy without one. Later you can log in with the email you ordered with, and all your orders will be there.

Go to your account and log in with your Shop account, or with the email you ordered with. We'll email you a 6-digit code to log in.

You don't have one! Every time you log in, we email you a new 6-digit code.

Don't worry, your downloads and orders are safe. Shoot us a message and we'll get you back in.

You can ask for that on our GDPR page. You can read how we handle your data in our privacy policy.

Yes, 100% royalty-free, even if someone else already used the same sounds! After you order, we make a License Agreement file just for you. You can download it from the checkout page, your email or your account. If a distributor (like DistroKid, TuneCore, CD Baby, Amuse, LANDR or RouteNote) ever asks, send them that file. It shows you're allowed to use the sounds.

• Use the samples, sounds and presets in your music, also when you sell it
• Use them in games and films
• Release your music without paying royalties

The full rules are in our EULA.

• Use our files to train AI
• Share or sell the files themselves, or put them in another sample pack
• Make competing products with them, like plugins or effect libraries
• Change the files and then sell them as your own product

The full rules are in our EULA.

No. You get the right to use them in your music, forever and anywhere in the world. But the copyright of the files, sounds and presets stays with us, and you can't pass that right on to someone else.

Nope. Freebies have the exact same license as our paid packs.

No, sorry. Sharing our packs breaks the license.

No. You can't use sounds, presets or vocals from an artist pack to make it look like an official collab, feature or release with that artist.

No, that's never allowed. No matter how much you change our sounds, they still fall under our license.

No. Those are illegal copies. We only sell our packs on our own website, and we don't work with any other sellers.

Everything is in our EULA (End User License Agreement). Short version: you can use our sounds in your own music, royalty-free. You can't make sample packs with them, train AI on them, resell them or build competing products. All rights stay with Kulture Sound Corp, and US law applies. Questions about it? Email us at shop@kulturesamples.com.

We make an invoice for you automatically when you order. You can find it on the checkout page, in your order email and in your account.

Heads up: the invoice doesn't have your VAT number or business details on it.

Sorry, we can't do that. Every order in our store is handled as a normal customer order, without VAT or business details, so VAT exemption doesn't apply. This also goes for businesses in the EU, and we can't change invoices afterwards.

Questions? Shoot us a message.

We always get back to you within 24 to 48 hours, and we answer every email. Shoot us a message or email shop@kulturesamples.com.

Everything free is in our Freebie Vault: free packs, presets, drum loops, vocals and the freebies from our YouTube tutorials. Want new freebies in your inbox? Sign up here.

No worries, you can find it right here. Still not working? Shoot us a message.

Yes, we have a store for each genre:

• Kulture Samples for Drum & Bass
• Teknovault for Techno
• On Point Samples for Hardstyle
• Avant Samples for Dubstep

Cool! Email us at shop@kulturesamples.com and tell us what you have in mind.